How our service works

You can use Moneypenny whenever you need: all the time, or when your phone is engaged or unanswered – it’s up to you. Your calls are directed (using some clever telecom facilities) to your own Moneypenny PA. If she is already on the phone, one of her small team of 3 or 4 will take your call.

Handling calls and messages to suit your needs

Your Moneypenny PA will put calls through to your office or mobile, or take messages which are forwarded immediately by email or SMS; regular and VIP callers will be recognised and greeted accordingly (they won't be repeatedly asked for their contact details). She will also filter the calls you don't want and react exactly as you'd expect when an urgent situation arises.

Setting up with us

Step 1: Get in touch

Call us and we’ll set-up your free trial over the phone with you.

Step 2: Briefing your Moneypenny PA

We'll provide you with your Moneypenny number (the number to divert your calls to us) and organise a time for you to ‘meet’ your new Moneypenny PA over the phone so you can brief her fully.

Step 3: Welcome aboard!

After 'meeting' you over the phone, your Moneypenny PA will send you a Welcome Pack and will look after your calls from an agreed date for a week on a trial basis. We’ll be in touch during your trial to see how things are going and answer any queries you may have. Following your trial we’ll give you a call to let you know what your expected on-going monthly cost would be, so you can make an informed decision. It’s as easy as that. Why not set up your trial today? You can call us now on 08000 199 944.

Briefing your Moneypenny PA

Starting a working relationship with you means a lot to us. Making it long-term means even more. This is why the most important part of the set-up process is your ‘welcome call’.

Ensuring she understands your business

We know you wouldn’t entrust your calls to a stranger, which is why we ask you to set aside some time to have a chat over the phone, maybe with a cup of coffee, to ‘meet’ your Moneypenny PA - just as you would if a new team member was joining your office.

Recognising your regular & VIP callers

Your Moneypenny PA will already know a little about your business, but will want to learn much more so that she can handle calls exactly to your requirements. For example, it is important for her to know the names of your regular callers so that she doesn’t have to trouble them for their surnames.

Our extraordinary people

Moneypenny was born out of frustration with traditional telephone answering services. Businesses don't want to deal with nameless faceless objects. They want to deal with real people, with real characters and a real understanding of their needs.

Delivering outstanding customer care at all times

Your Moneypenny PA (who you’ll notice we refer to throughout our website as ‘she’ purely because the majority of our assistants are female) is a real person, supported by great technology. A "can-do" attitude is the pre-requisite to working at Moneypenny. We only employ people with the right happy attitude and provide them with the necessary skills and training. You would be happy to employ any of them yourself.